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RETURNS, REFUNDS AND EXCHANGES


Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To start the return process, please contact us at elikko@elikko.com.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at elikko@elikko.com.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We replace items if they are defective or damaged. In this case, we cover the shipping.

If you need to exchange it for the same item, but different colour we do not cover the shipping. 

If you need to exchange it for the same item, but different size contact us at elikko@elikko.com. We cover the shipping cost only in case you were in touch with us before ordering the product and you have sent us your pooch sizes and both agreed with the outfit size we should send you.

Shipping

To return your product, you should mail your product to:

Elvira Guberscaia

Banulescu Bodoni 8

Chisinau, Republic of Moldova, MD-2009

Phone: +37368803903

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $40, you should consider using a trackable shipping service. We don’t guarantee that we will receive your returned item.